A Test and Service Management Consultany, with Information Technology Infrastructure Library (ITIL) & PRINCE2 qualifications and experience in the Utilities, Telecommunications, Finance, Retail and Logistics sectors.

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Gregory Kelly Consulting Ltd provides the following Consultancy Services:

•  Test Management and Analysis for Sprint, System, System Integration Testing (SIT), User Acceptance Testing (UAT), Functional and Non Functional Testing (NFT). 

•  Test Environment Management with the ability to identify test environment requirements, then project manage the build and ongoing support of those environments, for Infrastucture and Software Development Projects. 

•  Defect Management for Testing and Development teams with the ability to record defects, classify them, identify their impact, progress their closure and provide Defect Management Reports.

•  Consultancy and Operational Support for the following ITIL Processes: Service desk, Incident, Problem, Change, Configuration and Service Level Management. 

•  ITIL Service Management Consultancy with extensive practical knowledge of developing, implementing and managing Service Support and Delivery Policies, Models, Definitions, Profiles, Service Level Agreements, Operating Level Agreements, Processes and Procedures.

• A full understanding of the full project life cycle and can undertake all planning, initiation, risk, change, issue control, development and implementation tasks. 

• A thorough understanding of JIRA and Zephyr administration with bespoke workflow design and implementation

Depending on the client's requirements these services can be provided using the Agile, Waterfall or V-Model methodologies.

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​Gregory Kelly Consulting Ltd is proficient in the use of the following toolset:

Infoman, Netman, HP Service Center, CA TNG, CA Unicenter Service Desk, IBM Tivoli Service Request Manager, CA Open Workbench, CA Clarity, MS Project, MS Office, Visio, HP ALM (HP Quality Center), Serena Business Manager, JIRA, Confluence, Zephyr, SQL Developer, Teradata SQL Assistant, Toad, Bugzilla, Pivotal Tracker, Oracle ODI, Oracle Fusion Middleware, SoapUI, Seeburger, Filezilla, SharePoint, Jenkins, MS Dynamics Nav / AX / 365, Oracle ATG10, Azure DevOps

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